Refund policy
At Fortevia Jewels, we are committed to providing you with high-quality products and a seamless shopping experience. Please review our return policy below for details on how we handle returns and refunds:
Defective Item Returns
If you receive a defective item, we sincerely apologize for the inconvenience. To initiate a return, please follow these steps:
- Contact Us: Send an email to [support@forteviajewels.com] with your order details, a picture, and a description of the defect.
- We will review your request and provide further instructions on how to proceed.
Return Shipping
Customers are responsible for the cost of shipping the defective item back to us. Please ensure the item is securely packaged to avoid additional damage during transit.
Store Credit
Once we receive and verify the defective item, we will issue store credit to your Fortevia Jewels account. Refunds to the original payment method are not available. If you checked out as a guest, you must create an account on our website to receive your store credit.
Creating an Account for Store Credit
If you checked out as a guest, please create an account using the same email address you used for your purchase. If you already have an account, make sure the email matches your order details. Once your return is processed, the store credit will be applied to your account for future purchases.
Non-Refundable Wrong Size
Please note that we do not provide refunds for items purchased in the wrong size. We strongly encourage you to review our sizing guidelines before placing your order. If you are unsure about your size, please contact us for assistance or use the sizing guides available on our website.
Return Shipping Costs
You are responsible for all return shipping costs on defective items. We recommend using a trackable shipping method to ensure the safe return of your package. Items lost during return shipping that cannot be tracked will not be eligible for refunds or store credit.
Additional Information
For any questions or further assistance regarding returns, please reach out to us at [support@forteviajewels.com]. Our team is dedicated to resolving issues promptly and ensuring your satisfaction.