Free Shipping

We strive to deliver Fortevia Jewels products to you as swiftly as possible while maintaining the highest standards of craftsmanship. Each custom jewelry piece requires approximately 2–3 business weeks for manufacturing, and once production is complete, we will confirm with you before shipping. After dispatch, orders typically arrive within 6 to 9 business days. Please note that Fortevia Jewels is not responsible for delays caused by severe weather, courier issues, or other unforeseen circumstances. We do not deliver to PO boxes, and if the delivery address is changed directly with the shipping company while the parcel is in transit, any resulting delays will be the customer’s responsibility.

We are pleased to offer free delivery to your address; however, any duties or taxes imposed by local authorities remain the responsibility of the customer. If you wish to make changes to your product prior to shipment, please note that the manufacturing timeline will restart from day one. While we prioritize completing your order on time and take every measure to ensure prompt delivery, delays caused by shipping carriers are beyond our control, and we kindly request your understanding in such cases.

For order tracking or assistance, please contact our customer service team at support@forteviajewels.com. Thank you for choosing Fortevia Jewels—we look forward to creating timeless pieces just for you.